Dear Fans,
Red Cube & Ground Breaking Events (G.B.E.) would like to sincerely apologize to those of you who had to wait in line for so many hours this past Saturday, and to those who were unable to get in to the event.
The event was not over-sold. At about 11:30 p.m., prior to Morgan Page's set, the main room had filled to over-capacity, while space was still available in other areas of the venue, such as the 2nd room. Due to this scenario, and to protect the safety of the attendees, the security team made the decision to not allow entry for a time. Despite our attempts to argue this decision, they were pretty firm. It was very frustrating for all of us involved, but we also ultimately must consider the safety of our patrons. There were 300 tickets that were allotted to be available at the door, but we were only able to sell about 100 of these due to the circumstances. Fifty more ticket-holders were allowed entry, and a few more cash buyers. Later in the night, we were eventually able to allow those who remained at the door entry into the event.
The refund process has already begun. For those of you who purchased tickets, but were not able to get into the event, please contact Flavor.US for your refund. We will review our will-call records, which indicate who did get entry, and will approve those refunds promptly.
We would also love the opportunity to make this up to those of you who were not able to gain access to the event with your advance tickets by offering free tickets to our New Year's Eve event and, if you are over 21 years of age, free access to our event featuring Dillon Francis this Thursday night at Whiskey Bar. If you purchased a physical ticket, are in possession of your ticket, and plan on attending our New Year's Eve event, you may present your ticket that has not been torn at the box office and you will be given 2 free entries per ticket.
Clickable links for both events:
Damage with Dillon Francis
2012 NYE: A Bass Odyssey
We have understandably received many emails expressing your concerns over the weekend and these will be addressed starting today.
If you have any questions, please do not hesitate to contact us at info@redcubepdx.com.
Once again, we sincerely apologize and understand your frustrations. Please allow us the opportunity to make things right!
Sincerely,
Red Cube
